James Madison University
 

Frequently Asked Questions


I just received a citation that I believe was given unjustly, what should I do?

You may submit an appeal utilizing the Online Services section of this website. Appeals must be filed within 10 calendar days of the date that the citation was issued. An appeals committee consisting of faculty, staff and students of James Madison University will review your appeal. A decision will be sent to the address specified on your appeals form within a few weeks. Employees of Parking Services are not involved in the appeals process and do not serve on the appeals committee.  

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If I turn on my hazard lights, will I still receive a parking citation?

Yes, an inappropriately parked vehicle will receive a citation with or without flashers.

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If I leave a note on my vehicle explaining my reason for being parked in a particular location, will I still receive a parking citation?

Yes, an inappropriately parked vehicle will receive a citation with or without a note. Enforcement officers do not recognize notes as valid parking permits.

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My parking permit has been lost or stolen, what should I do?

Contact Parking Services immediately.

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If I have a handicap permit or plates, do I still need to display a JMU parking permit?

Yes, you must display a valid JMU parking permit in conjunction with your handicap permit or plates whenever your vehicle is parked on campus.

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I’m trying to register for classes and I have a hold on my records for outstanding parking citations, what should I do?

The outstanding fines will need to be resolved before the hold can be removed. Contact Parking Services at (540) 568-3300 for additional information.

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What forms of payment do you accept?

Parking Services accepts cash, checks, MasterCard, Visa, Discover, American Express and FLEX. We do not accept coins.

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My vehicle has broken down on campus, what should I do?

Disabled vehicles should be reported to Parking Services immediately. If Parking Services is closed report disabled vehicles to the Office of Public Safety at (540) 568-6912. Arrangements should be made to repair the vehicle or remove it from campus within 24 hours of notification. Disabled vehicles that present a danger to life or property may be towed at the owner or operator’s expense.

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I would like to return my parking permit for a refund, what should I do?

Remove the permit(s) from your vehicle(s) and return it to Parking Services. You will receive a prorated refund equal to the cost of the permit in the month in which it is returned less a $10 administrative processing fee.

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Why do I have to pay for parking?

Parking Services relies on permit fees and citation revenue to support the direct and indirect costs of operating parking services including but not limited to: construction of new parking areas, maintenance of existing parking areas, enforcement, snow removal, lighting, etc.

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I forgot my parking permit or left it in another vehicle, what can I do?

Come to Parking Services to obtain a temporary permit. All vehicles parked on university-owned or leased property are required to display a valid JMU parking permit.

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If I’m a visitor to James Madison University, do I need to display a parking permit?

Yes, all vehicles parked on campus must display a valid parking permit at all times. Parking Services will provide visitors with parking permits at no charge during our normal business hours (7:00 AM - 5:00 PM Monday through Friday). Visitors attending Admissions campus tours should obtain a free temporary parking permit at the Admissions office, located in Sonner Hall, prior to their tour. Visitors who arrive at times other than those specified above are encouraged to contact Parking Services as soon as possible.

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Do you have a question for Parking Services that you don’t see here but would like to have answered?
Click here to submit your question via e-mail.

JMU Division of Administration and Finance
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      Publisher: JMU Office of Parking Services      Contact: Parking Services
      Last Revised : Thursday, December 05, 2013